Frequently Asked Questions
Q: What are your business hours?
A: Monday - Friday from 9am to 7pm Saturday from 9am to 3:30pm Sunday and all major holidays we are closed.
Q: What if I want to upgrade or downgrade my order?
A: You pay the difference between what you paid and the amount due on the package that you want plus a $35 fee to upgrade. Downgrading will come at cost of the remaining balance due and a $35 charge if a downgrade is granted by the lead designer.
Q
Q: What are your prices?
A: You can refer to the graphic tab at the top of the page and you will see all of our design options and under each one list a price and order form to be filled out prior to payment.
Q: What do your package deals consist of?
A: Click on the package tab at the top of this page to see all packages offered at this time along with what all comes with them and prices as well. For all other services, refer to the services tab.
Q: What is the turnaround time on a project?
A: Turnaround time varies depending on what you ordered. All Package orders can take 6 - 8 weeks (depending on YOUR situation and if you have provided ALL INFORMATION, IMAGES, DOCUMENTS, ETC FOR YOUR PROJECT) will determine this. The longer it takes for YOU to provide your information, the longer it will take to complete your order. As for individual/ single orders such as logos, flyers, banners, covers, etc. They all have different turnaround times. Refer to the graphic services page to see turn around times for each individual service.
Q: Do I have to pay full price for my package?
A: We require all projects to be paid upfront before any work is begun. If your order is $100 or less, we require the full amount due to be paid. If your order totals over $100 you are required to make a deposit on what ever service you are wanting if a deposit is eligable to be paid. If not full price has to be paid before any work is started on. Once work is complete your remaining balance HAS TO BE PAID IN FULL BEFORE RECEIVING THE REST OF YOUR ORDER AND/OR ANY LOG IN INFORMATION.
Q: Do I have to pay using PayPal?
A: No, PayPal is where you pay to. You can use any standard Visa, MasterCard; discover card debt/ credit card. If you pay using a e-check (not recommended) You will have to wait until the check clears before any work is begun on your order.
Q: As far as images, how many and what kind would I need for my project?
A: We prefer HIGH QUALITY large images to ensure the best quality design for your project. The bigger and better the images, the better your project will come out. If you have a project requiring multiple images i.e flyers, business cards, websites etc. Please send all images to our email that you cannot upload on the form.
Q: What if I have a special Order?
A: Contact us via our contact form on the contact page or call us to speak to a Zmars Designs Representative!
954-630-6538 or even email us directly! Zmarsdesigns@gmail.com
Q: I Paid but didnt fill out a order form, what do I do now?
A: Contact us by emailing zmarsdesigns@gmail.com immediately after you submit payment and explain that you paid without a form. Provide us with a good email to send you one. Once your payment is verfied and received we will send you out a order form link to click and complete.
Q: What is the difference in a standard logo and a advanced logo?
A: Standard logos are $65 and made up of text only. Turn around time on these are 7 - 10 days DEPENDING ON THE COMPLEXITY OF THE DESIGN AND WORK LOAD AT TIME OF ORDER. No images, clipart, and or vector of any kind will be implemented into these designs. The text can be different colors various fonts and angled and shaped various ways but no graphic art of any kind will be added. If you order this logo and want to actually add clip art to the design a invoice of the difference must be paid prior to the changes being made.
Advances logos are $85 and can be made of various colors, fonts, images, clipart, vectors, drawings etc. TURNAROUND TIME ON THESE ARE 14 DAYS AND 1 MONTH DEPENDING ON THE COMPLEXITY OF THE DESIGN AND WORK LOAD AT THE TIME OF ORDER. If you purchase this type of logo and decided to NOT use any graphic art of any kind, there are no refunds on difference between a standard logo and a advanced logo. SO be sure BEFORE you order you know what you want. If you allow us creative control you still must decide if you would want art incorporated or not before completing the order.
IF YOU HAVE ADDITIONAL QUESTIONS PLEASE GO TO THE CONTACT PAGE or CLICK HERE AND FILL OUT A FORM AND A ZMARS DESIGNS REPRESENTATIVE WILL BE IN CONTACT WITH YOU AS SOON AS POSSIBLE!
EFFECTIVE IMMEDIATELY
SATURDAYS ARE NO LONGER CONSIDERED A BUSINESS DAY IN REGARDS TO TURN AROUND TIMES!
ORDER PROCESS
1. Go to www.zmarsdesigns.com
2. Find the service(s) you wish to order.
3. Complete order form by clicking on the button listed under and/or near the service you a requesting labeled "Order Form"
4. Fill out the form completely and click submit, it will direct you to pay your balance due.
5. Refer back to FAQ page for additoinal information. No need to call or panic if you dont recieve a phone call following the completion of your order placement.
6. Turn Around Time vary depending on what you ordered and the complexity of the order. ( Understand that these turnaround times can be extended depending on the amount of information given a from order form and also the amount of changes that will have to be made.) Refer to the FAQ side of this page for additional info on turnaround times.
7. You are allowed 3 revisions on logos. (three opportunities to make adjustments, after that each additional change is $35 & must be paid prior to changes being made. )
6. Final files sent are - Full Size RGB-Full Size Print-Web Versions ( jpeg, png, and pdf --AI if needed)
Design Disclaimer:
The purpose of a proof is to eliminate errors or dissatisfaction. You are required to email us your approval. If you use the rendered logo on any social media accounts or marketing material or for any purpose whats so ever before approving the design, you automatically approve the design and must pay for any changes requested after posted. By approving the artwork, you are indicating that you are responsible for any charges to re-make or change a job in the event that you signed off on a proof that contained an error (your error or our error) including spelling errors. We also require additional time to re-make or change your job and this will effect the due date. Design fees are not refundable once an order has been started by our team. To view terms and conditions please click here.
Payment Policy:​
Zmars Designs requires all design jobs $100 or less to be paid in FULL prior to any work being started. For all design jobs over $100, require 60% deposit prior to any work being started. The remaining 40% is due prior to any final files being sent. All proofs will include a large company watermark. This watermark will be removed AFTER final payment is made. In the event that you know longer need the artwork, such as an event being canceled, if Zmars Designs has begun on the artwork, there will be no refund. If a project has been started, you are still responsible for any remaining balance due.
Rush Fees:​​
Due to our heavy workload we offer rush completion option. Rush fees range from $45-$100 (on average) depending on the turn around time you are requesting and the type of service being provided. Rush Fees and regular fees are due upfront before any project is completed. If the rush fees on a project take you over $100, the deposit policy DOES NOT apply.
